Symptom
- The required fields such as First and Last Name, Phone Number, SSN and Address either show blank or unknown in the candidate's compliance task.
- Name fields - First Name, Last Name, Middle Name, Suffix are missing in Personal Data Collection step.
- SSN and Phone Number are missing in the candidate US I9 or W4 forms.
- Address fields are empty in US I9 or W4 forms.
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Environment
SAP SuccessFactors Onboarding
Product
SAP SuccessFactors Onboarding 2211
Keywords
Compliance Forms, First Name, Last Name, Name Fields, Address, Address Information, personalInfo, Onboardee Person Type, BCUI, US I9, SSN, Phone Number, Personal Information, OnboardingExternalUser, OBX, ONB2.0, ONB2, Onboarding , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
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