SAP Knowledge Base Article - Public

3299960 - Assessment details disappear when saving Job Requisition or sending it to next step

Symptom

When adding the assessment details on the Job Requisition details page, the details disappear when you save the Job Requisition and click back into it or when you move the requisition to the next approver.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Recruiting>Job Requisitions
  2. Click into Job Requisition
  3. Scroll down to assessment section and click on “Add More Assessments”
  4. Add details
  5. Click on “Save and Close”
  6. You will then be redirected to Job Req summary page again, so just click into the Job Req again
  7. Notice the Assessment details have disappeared and did not save

OR 

  1. After adding the assessment details, send the Job Req to next approver
  2. Proxy as the next approver and open the Job Requisition
  3. Notice the Assessment details have disappeared and did not save

Cause

As per backend logs we see the following error message: inserted value too large for column: Failed in "CREATED_BY" column with the value 'XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX'

This means the User ID is too long for the user who is trying to add the assessment.

Resolution

Use less characters in the User ID to resolve this issue.

See Also

Recruiting with Third-Party Vendors for Candidate Assessment

Keywords

assessments, assessment integration, assessment field, missing, wiped, disappeared, disappears, disappear, adding, cannot add , KBA , LOD-SF-RCM-ASI , Assessment Integration , How To

Product

SAP SuccessFactors Recruiting all versions