SAP Knowledge Base Article - Public

3299971 - Unable To Preview Customer Invoices.

Symptom

You are unable to preview  Customer Invoices.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Customer Invoicing work center.
  2. Go to Invoice Documents view.
  3. Select Invoice and choose Preview.
  4. Preview is not working.

Cause

Customer Invoice might not be added in the collaboration view.

Resolution

  1. Go to the Account Management work center.
  2. Go to Accounts view.
  3. Select the account name.
  4. Edit the Account Name.
  5. Go to Communication tab.
  6. Go to Collaboration under Communication tab.
  7. Check Under Business Document Settings.
  8. Customer Invoice / Credit Memo Should be maintained and status is Active.

Keywords

Customer Invoice, Preview , KBA , customer invoice , preview , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions