3299974 - Individual Customers not Appearing in Guided Selling - Account Name Missing

When adding an Opportunity to Guided Selling that is linked to an Individual Customer, the customer is not appearing in the Guided Selling view.

SAP Cloud for Customer

1. Go to the Sales work centre and open the Guided Selling view
2. Note that for certain Opportunities, the Account name is not listed.

Currently Guided Selling only supports B2B (business to business) scenarios and thus only Accounts and not Individual Customers will appear.

This is the current behaviour of the system.

guided selling, account name, individual customers , KBA , LOD-CRM-SBS-GS , Guided Selling and Playbook , LOD-CRM-ACC , Account , LOD-CRM-PM-SLS , C4C Product Management - Sales , Problem