SAP Knowledge Base Article - Public

3300070 - ICS - Employee Login from Candidate Profile redirects to another instance - Recruiting Marketing

Symptom

When clicking on Employee Login button from the Candidate Profile in Preview, the user is being redirected to Production

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Recruiting Marketing
  • SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to the RMK website in Preview
  2. Click on View Profile
  3. Access your account
  4. Click on Employee Login
  5. You will be redirected to the Production IAS

Cause

This happens because the IDP Configuration under Admin Center in the instance is configured with a different URL from Preview.

  • Admin Center > IDP Configuration
  • CSB > Settings > IDP Configuration
  • Provisioning > Single Sign On settings

 

Resolution

Please make sure the same Tenant Name is set in the following places:

  • Provisioning > Single Sign On settings
  • CSB > Settings > IDP Configuration
  • Admin Center > IDP Configuration

Keywords

ics, tenant name, redirect, idp configuration, internal career site, csb , KBA , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , Problem

Product

SAP SuccessFactors Recruiting all versions