SAP Knowledge Base Article - Public

3300152 - Unable To Send The Purchase Orders Due Error Message

Symptom

Error in the purchase order while sending the purchase order.

Contact your Key user to investigate this error. When the error has been solved your key user should inform you so that you can retry outputing the document

A technical Error occurred in the form master template.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Purchase Requests and Orders work center
  2. Go to Purchase Orders view
  3. Search and open PO number
  4. Go to Output History tab
  5. There is a record in status Error, Choose the Error link

Contact your key user to investigate this error.  When the error has been solved your key user should inform you so that you can retry outputing the document.
A technical error occurred in the form master template.
On the Output Details tab of the Output Error screen under Technical Information, you can find more details about the error. Create an incident and copy and paste this technical information into the incident.

Cause

There is a record existing with error in a purchase order's output history tab.

Resolution

  1. Go to Purchase Requests and Orders
  2. Go to Purchase Orders
  3. Search and open required PO 
  4. Go to Output History tab
  5. There is a record in status Error, Choose the Error link
  6. Choose Retry and opens a New screen
  7. Again Retry

Keywords

Purchase Order, Master Template , KBA , purchase order , master template , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions