SAP Knowledge Base Article - Public

3300201 - Incorrect employee is shown in the workflow

Symptom

You create a new hire, rehire or add contingent worker workflow for an employee (A), but on the workflow details page you see another employee (B) in the top right corner

The employee B's userId  equals to the employee A's personal-id-external 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Employee Central

 

Reproducing the Issue

1. Create a new hire, rehire or add contingent worker workflow for employee A
2. On the workflow details page in the top right you can see a different employee (employee B)
3. If you click on the employee B, it routes you to employee A's profile

Cause

This is a known limitation by the system.

This is a long time behavior for new hire cases cases including new hire, rehire, add contingent worker,  because these cases will create a new user for the person and the userInfo is loaded from the pending data. 
In new hire cases the subject user does not have a userId (USERS_SYS_ID), so the workflow detail page returns the person-id-external to UI side to fetch the user info. If the person-id-external happens to be equal to another user's userId, it would cause this issue.

Note: Approving the workflow won't impact the data.

Resolution

If you would like this to be reviewed and adjusted in the future to meet your business needs please feel free to submit an enhancement request at our site. For more information on this, please see - 2090228 - How to Submit Ideas for SAP SuccessFactors Products

Keywords

USERS_SYS_ID, userId, person-id-external, workflow, new hire, rehire, contingent worker, add new employee , KBA , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem

Product

SAP SuccessFactors Employee Central all versions