SAP Knowledge Base Article - Public

3300215 - Unable to Edit Serial ID Optional Checkbox for Registered Product Category


When editing the category settings for the Registered Products, you notice that it is not possible to change the Serial ID Optional checkbox for existing categories.


SAP Service Cloud Version 2.

Reproducing the Issue

  1. Navigate to your user profile on the top-right corner of your screen.
  2. Click Settings.
  3. Navigate to All Settings tab.
  4. Click Category Settings, under Registered Products.
  5. Try to adjust the checkbox Serial ID Optional for the existing categories and see it is not possible.


The checkbox Serial ID Optional is available to be selected only when a new category is being added to the list.

Once the category is saved, it is not possible to change this option anymore.


This is the system designed behavior.


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SAP Service Cloud Version 2 all versions