SAP Knowledge Base Article - Public

3300239 - Latitude and Longitude fields in Lead


When you create a new Lead by using an existing Account, if you choose an Individual Customer, in the "Individual Customer Information", Latitude and Longitude fields are not shown.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter.
  2. Go to Leads view.
  3. Create a New Lead.
  4. Select "Use Existing Account".
  5. Select an Individual Customer.
  6. You will see that Latitude and Longitude fields are not available.


In Lead, an Individual customer is considered as a Person and not an Organization and hence fields Latitude and Longitude are not in scope.


This is the current expected behavior of SAP Cloud for Customer.

  1. If you are a partner: please use or the Partnerfinder
  2. If you are a customer:

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


Latitude , Longitude , Leads , Account , Individual Customer , KBA , LOD-CRM-LM , Lead Management , How To


SAP Cloud for Customer core applications all versions