Symptom
When trying to delete requisition from recruiting the system throws an error as follows:
fingerprint=2f40b9c3023e578ab162dba4e9376b47a9917bf4,errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorID, timestamp, and the version information from the current screen) if the issue keeps occurring.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Log on to instance
- Proxy as a user having permissions to recruiting
- Click on recruiting
- Select any random requisition and click on delete icon
- Showing an error
Cause
This issue is happening due to [[[INTERVIEWER]]] and/or [[[OFFER_APPROVER]]] being recipients on the “Job Requisition Deleted (Internal user)” email trigger.
Resolution
- Admin Center > Recruiting Email Triggers
- Click on trigger "Job Requisition Deleted (Internal user)"
- Remove [[[INTERVIEWER]]] and/or [[[OFFER_APPROVER]]] from recipients by clicking on them
- Click on Save
Keywords
Delete Job requisition, icon, error, requisition, 2f40b9c3023e578ab162dba4e9376b47a9917bf4, throwing, deleting, Illegal string value, INTERVIEWER , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem
SAP Knowledge Base Article - Public