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3300510 - BI Upgrade in Distributed or Clustered Deployment fails with the error "Either the remote cms cannot be reached, or the logon credentials are incorrect. INS00013"

Symptom

  • Error "Either the remote cms cannot be reached, or the logon credentials are incorrect. INS00013" when upgrading a non-primary CMS node
  • Install log reflects:
    -------
    10:21:xx.xxx Parsing file: C:\Users\<User Account>\Desktop\RarSFX0\dunit\product.boe64one.patch-4.3.4.17-core-32\setup.ui.framework\uitext\dialog\SetRemoteCMSInfo.dialog.lang_en.uitext.xml
    10:21:37.741 Number of strings parsed: 12
    10:21:59.545 [ValidateCheckInvalidSymbol]EscapeCharacterList: "'
    10:21:59.545 [ValidateCheckInvalidSymbol]$User.name: Administrator
    10:21:59.545 Updating the environment with: BO_TRACE_LOGDIR=C:\Users\<User Account>\AppData\Local\Temp\2022.11.12.10.19.14\
    10:21:59.545 [run_external_executable] cmdLine: D:\Program
    10:21:59.592 [run_external_executable] Failed: 2
    10:21:59.592 [run_external_executable] Exit code: -1
    10:21:59.592 [run_external_executable] Produced output:
    10:21:59.592 Restored original environment to : BO_TRACE_LOGDIR=
    10:21:59.592 Delete old new environment string BO_TRACE_LOGDIR=C:\Users\<User Account>\AppData\Local\Temp\2022.11.12.10.19.14\
    -------


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Environment

  • SAP BusinessObjects Business Intelligence 4.x
  • Windows OS

Product

SAP BusinessObjects Business Intelligence all versions

Keywords

KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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