SAP Knowledge Base Article - Public

3300638 - Shared Learning URL is redirecting to BizX Home page

Symptom

When sharing a Learning URL with another user, the browser is redirecting to BizX Homepage and not to the Learning URL.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Learning 2211

Reproducing the Issue

  1. Copy a Learning item URL as per example screenshot below to share with another user

  2. New user inserts copied URL to a new browser tab and loads
  3. User is directed to the BizX login
  4. Once logged in, the user is redirected to the BizX homepage and not the Learning item page as desired 

Cause

This happens because the user does not have an activate Learning session open.

Resolution

This is expected behaviour, as the Learning page will only open when there is an activate Learning session.

  1. Once the user logs into the BizX page, navigate to the Learning module page 
  2. Paste the link once again into a new browser tab and search 
  3. User will see the link open correctly now

Keywords

LMS, item link, SSO, authentication, BizX homepage, redirecting, active learning session, , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-TIL , Landing Page and Tiles , LOD-SF-LMS-INT , Integrations with BizX , Problem

Product

SAP SuccessFactors Learning all versions

Attachments

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