SAP Knowledge Base Article - Public

3300693 - "Screen Capture and Recording Restriction" feature not working in iOS.

Symptom

  • Users with iOS devices are still able to take screenshots despite the "Screen Capture and Recording Restriction" being enabled in "Mobile Settings" in Admin Center. 
  • It is only after they have taken a screenshot that they receive a pop-up message "Your organization doesn't allow screen captures of the mobile app. This screen capture may not be allowed". 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite 

Reproducing the Issue

  1. Enable "Screen Capture and Recording Restriction" in "Mobile Settings" in Admin Center. 
  2. Login to mobile app using iOS device. 
  3. Try to take a screenshot. 
  4. See Pop-Up message. 
 

Cause

Expected system behavior. 

Resolution

This feature could not be accommodated completely by iOS devices, therefore, a pop-up message is triggered to inform users, they should not be taking screenshots of the mobile system. 

See Also

2494860 - SuccessFactors Mobile Available Features [SF MOB]

2518392 - What are the To-Do & Push Notifications items covered in SuccessFactors Mobile App? [SF MOB]

Keywords

SuccessFactors, mobile, screen capture, screenshot, recording, video, pop-up, app, iOS, android.  , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem

Product

SAP SuccessFactors HCM Core all versions

Attachments

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