Symptom
- Users with iOS devices are still able to take screenshots despite the "Screen Capture and Recording Restriction" being enabled in "Mobile Settings" in Admin Center.
- It is only after they have taken a screenshot that they receive a pop-up message "Your organization doesn't allow screen captures of the mobile app. This screen capture may not be allowed".
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Enable "Screen Capture and Recording Restriction" in "Mobile Settings" in Admin Center.
- Login to mobile app using iOS device.
- Try to take a screenshot.
- See Pop-Up message.
Cause
Expected system behavior.
Resolution
This feature could not be accommodated completely by iOS devices, therefore, a pop-up message is triggered to inform users, they should not be taking screenshots of the mobile system.
See Also
Keywords
SuccessFactors, mobile, screen capture, screenshot, recording, video, pop-up, app, iOS, android. , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem
Product
SAP SuccessFactors HCM Core all versions
Attachments
image.png |