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3300709 - Error "Principals are allowed to join only user groups belonging to the same tenant. Related principals are not in the same tenant" occurs when running MTM jar tool (MTM 20002)

Symptom

  • Multitenancy not working to create customer groups
  • Error in CSV log generated 

    "Principals are allowed to join only user groups belonging to the same tenant. Related principals are not in the same tenant: usergroup 'TESTTENANT Report Access - TESTGROUP1'(id=166757156, tenant=TESTTENANT(166752605)) and usergroup 'TESTTENANT Report Access - TESTGROUP2'(id=166757161, tenant=TESTTENANT(166752605)). (MTM 20002)"


  • No groups for the TESTTENNANT are created or exist
  • Running the tool multiple times, changing the Tenant name, results in similar errors but possibly different group names
  • Process was previously working, then stopped working after some time


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Environment

  • SAP BusinessObjects Business Intelligence 4.x
  • Running the Multi Tenancy Management Tool

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

mtm multitenant multi tenant MTM 02002 $tenant$ $tenanttemplate$ , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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