3300742 - Process Communication Error In Shopping Cart "Enter an e-mail address in the output settings"

A shopping cart and purchase order have been created, but there is a process communication error preventing the creation of a Goods and Services Receipt.

"Shopping Cart cannot create a Goods and Services Receipt"

SAP Business ByDesign

1. Go to Home work Center.
2. Navigate to the Self Services Overview View.
3. Choose Track My Shopping Carts.
4. Open the relevant shopping cart ID.
5. Go to the Items tab go to Document Flow, you can see the process communication error.

The process communication error is due to the message "Enter an e-mail address in the output settings." The output settings for the relevant purchase order do not have an E-Mail ID maintained.

You can follow the below steps to maintain the E-Mail ID:

1. Go to the Application and User Management Work Center. 
2. Go to the Input and Output Management View. 
3. Select Output Channel Selection.
4. From the drop down menu select Created Purchase Order and click Go.
5. For the output channel email please enter an email address by clicking on Add.
6. Please enter the email address.
7. Click save.

Once you maintain the necessary details, you can click on Send Update button or report an case to SAP to reprocess the process communication error.

PCE, Process Communication Error, Shopping Cart cannot create a Goods and Services Receipt; Enter an e-mail address in the output settings. , KBA , AP-REQ-IR , Internal Request , Problem