3301080 - Cannot Complete an Email Activity

You want to change the status of an email activity to Completed, but cannot find an option to do so.

SAP Cloud for Service

Go to the Activities workcenter

Go to the Emails view.

Open the email 123(where 123 represents the email ID of the email with status = Open)

There is no option to change the status of the ticket to Completed.

 For some scenario like workflow, the emails are in open status.

 If the emails needs to be cleared, it can be deleted.

status, open , KBA , LOD-CRM-SC-EML , Email , LOD-CRM-ACT , Activities , Problem