SAP Knowledge Base Article - Public

3301153 - Signature placeholders are not being recognize on Quote 2.0

Symptom

When document is signed, it will not appear in determined placeholder.

Environment

Type: Production and Test System integrated with DocuSign 
Product version: SAP CPQ 2023
System managed by: SAP Cloud Tenant 
Sold product: SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Send document to be signed on DocuSign Platform;
  2. When signing it, signature will not be placed on Placeholder. 

Cause

Customer should verify how the Placeholder is set in their template. On Quote 2.0 engine, placeholders are <<signhere_{n}>>.

All DocuSigns tags in Quote 2.0 are surrounded by  << and >>.

Resolution

Review the Placeholders set in template sent to DocuSign.

See Also

DocuSign integration for Quote 2.0 - https://help.sap.com/docs/SAP_CPQ/f80fbcd4f1c74232839c30ce26886f07/923ac571c47a495eb78068bd0004bfc4.html
Configuration in SAP CPQ - https://help.sap.com/docs/SAP_CPQ/f80fbcd4f1c74232839c30ce26886f07/041c6561808345a6ab8037a82c52e802.html

Keywords

Quote 2.0, DocuSign, Integration, CPQ  , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2023