Symptom
In app Manage Workflows for Service Entry Sheet, no users are found while adding the approver recipients.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Open the Manage Workflows for Service Entry Sheet App.
- Click the Create button.
- In the Steps, click the Create button to add a new workflow step.
- Choose Add to simulate the creation of a new workflow entry.
- In the Header, select Release of Service entry Sheet in the Step Type field.
- Under Recipients, select User in the Assignment By field.
- Click the People Picker button (F4 Help) in the User field.
- In the dialog box, click the Go button.
Cause
Missing Authorization.
Resolution
Users will be found by People Picker, if the following prerequisites are fulfilled:
- User must have authorization for My Inbox (SAP_BR_MANAGER)
- User must have authorization to edit SES (SAP_BR_PURCHASER)
- User has a valid work agreement in Manage Workforce app.
Keywords
no users found, people picker, F4Help empty, No approver found, users, roles, authorization, workflow app, ses, service entry sheet approver, empty search help, S4HC, MM-PUR-SVC-SES, S4_1C, X4BC, S4_PC , KBA , MM-PUR-SVC-SES , Service Entry Sheet for Service Procurement , Problem
Product
SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions