3301550 - Content of Payload Does Not Match the CommunicationMediumTypeCode

Errors occurring when content of payload does not match the CommunicationMediumTypeCode.

 SAP Cloud for Customer

1. Login to the affected Cloud for Customer tenant.
2. Go to Administrator work centre > General Settings > Web Message Monitor.
3. Search for the affected message ID.
4. May see error messages such as "Please enter data for preferred method of contact Fax." or "Solve Configuration Issue in Code List Mapping for field CommunicationMediumTypeCode with value TEL. Please enter data for preferred method of contact Telephone.

Please note there may be some other scenarios.

 Content of payload does not match the CommunicationMediumTypeCode.

To fix these errors, please ensure that the correct information is being filled in line with the specified PreferredCommunicationMediumTypeCode.

For example:

The error message "Please enter data for preferred method of contact Fax."

 <PreferredCommunicationMediumTypeCode>FAX</PreferredCommunicationMediumTypeCode>

Needs the <DefaultFacsimile> field to be filled.

or

For example the error message "Solve Configuration Issue in Code List Mapping for field CommunicationMediumTypeCode with value TEL. Please enter data for preferred method of contact Telephone."

<PreferredCommunicationMediumTypeCode>TEL</PreferredCommunicationMediumTypeCode>

Please ensure that only the telephone relevant fields are filled.

PreferredCommunicationMediumTypeCode, Web Message Monitor, administrator, DefaultFacsimile, TEL, , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions