SAP Knowledge Base Article - Public

3301621 - Error Lead 'ABC' with status 'XXX' cannot be converted to an opportunity

Symptom

You are unable to convert a Lead to an Opportunity due to Error "Lead 'ABC' with status 'XXX' cannot be converted to an opportunity"

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Sales Work Center.
  2. Go to Leads Work Center View.
  3. Open Lead 123 (where 123 is the Lead ID).
  4. Click Actions.
  5. Click Convert to Opportunity.
  6. See the error. 

Cause

The Lead has already been converted to an Opportunity.

The Conversion Limit hasn't been determined. Therefore, conversion is possible only once.

Resolution

To change the Conversion Limit, please follow the steps below:

  1. Naviate to Business Configuration Work Center.
  2. Go to Overview Work Center View.
  3. Search and Open "Leads" Activity.
  4. Go to Maintain Conversion Limit.

See Also

2562223 - Lead Conversion and Status

Keywords

C4C; Sales; Lead; Conversion; Conversion Limit; Opportunity; Error; , KBA , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions