SAP Knowledge Base Article - Public

3301896 - Item Text is Blank in Customer Statement

Symptom

For form template of customer statement 'FIN_FO_CORR_CUS_STAT', add the filed 'DocumentItemText' but it is displayed as blank for customer line items.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP S/4HANA Cloud

Cause

Refer to the explaination of field 'Item Text'.
Line item texts can be used internally and externally. To distinguish between internal and external texts, start external line item texts with an asterisk ("*"). These texts can then be printed on all correspondence, for example, dunning notices and payment advice notes. The asterisk will not be printed. 

Resolution

If the first character of the item text is not '*', it will be replaced with empty string in external correspondence form.
The item text can be changed in app "Manage Journal Entries".

Keywords

Form Template, Customer Statement, FIN_FO_CORR_CUS_STAT, DocumentItemText, Blank, Item Text, External Line Item Text, Asterisk  , KBA , FI-FIO-AR , Fiori UI for Accounts Receivable , FI-FIO-AR-2CL , Fiori UI for Accounts Receivable (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions