SAP Knowledge Base Article - Preview

3302005 - Performance Impacted after Upload and Activate of new Rules


You have uploaded and activated new Rules (for example, Ticket Routing Rules) and note the below message:

"Please close the screen after activation to unlock the process for business users."

When testing the changes you notice that the performance has been severely impacted. The issue usually resolves itself after a few hours.



SAP Cloud for Customer


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


BRF, Decision table, Territory Rules, interpretation mode , KBA , LOD-CRM-BRF , C4C BRF Configuration , Problem

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