Symptom
- When attempting to update permission role and save an error is being received .Receiving an pop up error code similar to '0.9769dd58.1674630379.26de4692'
-
The customer is not able to update the "Description" of some of their roles, they are facing the following error message:
errorId=29be9718-c36b-46c3-95a1-77219c90f04e fingerprint=56aee87ff0b32c8a8b17da8e0930a8fa1eb4550a
errorMessage=An application error occurred. Please try again later, or notify support
Environment
SAP SuccessFactors HXM Core
Reproducing the Issue
- Go to "Manage Permission Roles"
- Find the desired role that requires changes OR update the long Description for RBP role
- Complete the changes
- Save
- Receive an error
Cause
- The issue is due to special string in the description of the role. For example you have a role description set as "This role covers Payroll Area: HR Exec (HRM)"
- The string 'Exec (' is treated as a PHP injection attack and will be blocked by the Web Application Firewall
OR
- Description of permission role exceeds the maximum length and legacy Role-Based Permissions page not handles error message well
Resolution
- Please change the string to a full sentence and remove any special strings from the description
- Also If error seems , due to permission role description field exceeding the maximum length. Please ensure to edit the description in latest Role based permission page .
See Also
2789129 - Application Error when searching for users in Manage Role-Based Permission Access
3250417 - Error occurred when creating and saving new permission role
Keywords
Error, permission roles, saving, Error occurred, RBP, update the long Description, Description , KBA , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-PLT , Platform Foundational Capabilities , Problem
Product
Attachments
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