SAP Knowledge Base Article - Public

3302096 - Manage Permission Roles: Error when saving Manage Permission Role changes

Symptom

  • When attempting to update permission role and save an error is being received .Receiving an pop up error code similar to '0.9769dd58.1674630379.26de4692'
  • The customer is not able to update the "Description" of some of their roles, they are facing the following error message:

    errorId=29be9718-c36b-46c3-95a1-77219c90f04e fingerprint=56aee87ff0b32c8a8b17da8e0930a8fa1eb4550a

     errorMessage=An application error occurred. Please try again later, or notify support 

     

Environment

SAP SuccessFactors HXM Core

Reproducing the Issue

  1. Go to "Manage Permission Roles"
  2. Find the desired role that requires changes  OR   update the long Description for RBP role
  3. Complete the changes
  4. Save 
  5. Receive an error

Cause

  • The issue is due to special string in the description of the role. For example you have a role description set as "This role covers Payroll Area: HR Exec (HRM)"
  • The string 'Exec (' is treated as a PHP injection attack and will be blocked by the Web Application Firewall

OR

  •  Description of permission role exceeds the maximum length and legacy Role-Based Permissions page not handles error message well 

Resolution

  • Please change the string to a full sentence and remove any special strings from the description 
  • Also If error seems , due to permission role  description field exceeding the maximum length. Please ensure to edit the  description in latest Role based permission  page .

See Also

2789129 - Application Error when searching for users in Manage Role-Based Permission Access

3250417 - Error occurred when creating and saving new permission role

2585983 - Manage Permission Roles: Error Occurs when editing a Permission Role (1d3303795c1ff96cf7d73e03c054c07fda9a6918)

Keywords

Error, permission roles, saving, Error occurred, RBP, update the long Description, Description , KBA , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HCM Core all versions

Attachments

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