Symptom
Language pack for custom labels are appearing corrupted once the file is download, for example, Arabic language.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Log onto affected system with provided access.
- Go to Manage Languages.
- Download custom labels for the affected language.
- Open the file in Excel.
- Notice how the file is corrupted and the translations are not present legibly.
- Open the file with Notepad++
- Notice how the file is corrupted and the translations are not present legibly as well.
Cause
Formatting issue with the file being download.
Resolution
- Upload the originally downloaded affected custom labels file which was corrupted.
- Upload the file to the system without any changes.
- Download the affected custom labels file again
- This time did not appear corrupted and it is working as expected.
See Also
Keywords
Manage Languages, corrupt, file, download, default labels, debug, error, default keys, sf, bizx, success factors, PLT, platform, translation, label change, custom label, English debug, custom locale, translate, text replacement
Product
SAP SuccessFactors HCM Suite all versions