SAP Knowledge Base Article - Public

3302231 - Download Custom labels file is appearing corrupted

Symptom

Language pack for custom labels are appearing corrupted once the file is download, for example, Arabic language. 

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Log onto affected system with provided access. 
  2. Go to Manage Languages. 
  3. Download custom labels for the affected language. 
  4. Open the file in Excel.
  5. Notice how the file is corrupted and the translations are not present legibly. 
  6. Open the file with Notepad++ 
  7. Notice how the file is corrupted and the translations are not present legibly as well. 

Cause

Formatting issue with the file being download. 

Resolution

  1. Upload the originally downloaded affected custom labels file which was corrupted.  
  2. Upload the file to the system without any changes.
  3. Download the affected custom labels file again
  4. This time did not appear corrupted and it is working as expected. 

See Also

Keywords

Manage Languages, corrupt, file, download, default labels, debug, error, default keys, sf, bizx, success factors, PLT, platform, translation, label change, custom label, English debug, custom locale, translate, text replacement

 
, KBA , LOD-SF-PLT-LAN , Manage Language & Text Replacements , Problem

Product

SAP SuccessFactors HCM Suite all versions