SAP Knowledge Base Article - Public

3302385 - Groupware Settings Data is Not Copied After Tenant Copy


Groupware settings data not copied after tenant copy


SAP Cloud for Customer

Reproducing the Issue

  1. Accssing the Email Integration.
  2. Open the Groupware Settings.
  3. Open Profiles
  4. You noticed that the "XYZ Default Profile Template" created is not present. 


This is the expected system behaviour


The "tenant copy" procedure is not supported by server side integration.
Moreover, it is not recommended to use same mailboxes in different tenants.
We would suggest to use different mailboxes/c4c users for each tenant.


Copy; profile; tenant copy; Server-side; groupware; settings , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2211