3302385 - Groupware Settings Data is Not Copied After Tenant Copy

Symptom

Groupware settings data not copied after tenant copy

Environment

SAP Cloud for Customer

Reproducing the Issue

Accssing the Email Integration.
Open the Groupware Settings.
Open Profiles
You noticed that the "XYZ Default Profile Template" created is not present.

Cause

This is the expected system behaviour

Resolution

The "tenant copy" procedure is not supported by server side integration.
Moreover, it is not recommended to use same mailboxes in different tenants.
We would suggest to use different mailboxes/c4c users for each tenant.

Keywords

Copy; profile; tenant copy; Server-side; groupware; settings , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2211