3302484 - Wrong type of attribute assigned when synching with knowledge bases

• A Variant Configuration (VC) product from S/4HANA containing an attribute with multiple values,  isn't displayed in CPQ as ‘Checkboxes’ as expected after doing KB sync.
• Instead it is displayed as a “User input – String” of Attribute Type "User Selection". PFA screenshot.
• So instead of having a list of possible values, the user must provide it himself. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SALES CLOUD CPQ

• Characteristics with multiple values with the type String that are marked with additionalValues in the knowledge base can be used with both user selection and as manual user input in the back-end system.
• However, those characteristics are synchronized to SAP CPQ as attributes with only the Free Input type, because their back-end type isn't supported.
• Numeric characteristics marked with additionalValues in the knowledge base are also displayed as free input in SAP CPQ, but with a range provided for the allowed values.
• Please refer to the help documentation Technical Overview | SAP Help Portal for more information on this.

Technical Overview | SAP Help Portal

Attributes | SAP Help Portal

Attribute Types | SAP Help Portal

KB attribute type, KB attribute, Sync attribute with KB, multi value, multiple values in KB, multiple values in knowledge base, material, characteristics, S/4HANA, KB sync, attributes,  , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem