SAP Knowledge Base Article - Public

3302639 - Unable to Subscribe Tasks and Email Notification for Web service Message Monitoring

Symptom

You have a requirement to receive Tasks and Email Notification for messages in Web service Message Monitoring view but there is no option to enable these feature.

However, the same feature is available for Business Communication Monitoring

Environment

SAP Business bydesign

Cause

This feature is not available for Web service Message Monitoring

Resolution

1. Subscribe to Task option is only available for Business Communication Monitoring and not for Web service Message Monitoring.

The BO for Business Communication Monitoring has task types defined but there is no task types defined on the BO for Web service Message Monitoring. Hence, this is New requirement

2. In workflow rule, we have the Workflow rule option to trigger the e-mail notification. The Business Communication and Web service Message objects are not available in the Workflow rule.

This is a new requirement

Please provide your feedback in customer influence forum

Keywords

subscribe to task, workflow rule, email, tasks, Web service Message Monitoring, Business Communication Monitoring , KBA , AP-RC-CEC-B2B , ByD On-Demand Cloud-Process Integration B2B , SRD-CC-BTM , Business Task Management , Problem

Product

SAP Business ByDesign all versions