SAP Knowledge Base Article - Public

3302644 - Error Message "Call to OData service failed"

Symptom

When you execute bot "Automated supplier invoice upload (1R1)",

The job on the iRPA factory shows 'Completed' but the invoice pdf which is in ToBeProcessed folder moves from ToBeProcessed folder to Failed folder.

The log file shows the error 'Call to OData service failed'

Environment

SAP Business bydesign

Resolution

Check whether the Desktop Agent, SDK dependencies and respective Bot are in latest version

For Desktop Agent and SDK dependencies version, refer to the Blog - https://blogs.sap.com/2023/02/01/keeping-robotic-process-automation-environment-up-to-date/

For Bot, check the bot in the store and use Update button to update it

In case the issue persists, report an incident with the details about the version ID of Desktop Agent, SDK dependencies and respective Bot

Keywords

odata service failed, sdk, desktop agent, bot, upload supplier invoice, invoice scanning , KBA , AP-ML-RPA-PRV , ByDesign - Robotics process Automation - Tenant Provisioning , AP-ML-RPA-EXE-1R1 , Bot - Automated supplier invoice upload , Problem

Product

SAP Business ByDesign all versions