SAP Knowledge Base Article - Public

3302738 - Error when enabling Docusign - Onboarding

Symptom

When trying to enable Docusign the below error appears: "Failed to get access token OAuth flow: invalid_user - user_not_found".

Environment

SAP SuccessFactors Onboarding

Cause

Issue happens due to invalid credentials. 

Resolution

Make sure to provide the correct credentials when setting up the configuration.

Keywords

Docusign, Invalid, esign, e-sign, signature, e-signature, esignature , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

Product

SAP SuccessFactors Onboarding all versions