SAP Knowledge Base Article - Public

3302906 - Duplicate Approvers in Workflow

Symptom

Duplicate approvers are appearing in the Workflow Approvers List even though the "Skip workflow steps with duplicate approver" option is enabled in Company System and Logo Settings.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Create a workflow with multiple steps in Manage Organization, Pay and Job Structures;



  2. Set both the Manager and Employee HR to be the same person, in this case it is Paul Atkins;





  3. Submit the transaction that will trigger the workflow, in this case it is a termination;



  4. See both steps showing the same person;



  5. However, in Company System and Logo Settings the "Skip workflow steps with duplicate approver" option is enabled;

Cause

This is explained in the Step Removal, Approver Skipping, and Approver Replacement Implementation Guide:

If you've enabled the option Skip workflow steps with duplicate approver in the Company System and Logo Settings, all the consecutive steps with the same single approver, except the last one, will be skipped automatically when the workflow is initiated. Unlike removed steps, which are not shown on the Workflow Details page, all skipped steps are indicated so in the Activity area of the page. By taking these steps out of an otherwise long approval chain, this feature improves the efficiency of processing workflows without affecting data quality.

Resolution

So, in a nutshell, it is expected that the duplicated approvers are listed in the workflow confirmation pop-up but they will be skipped once the transaction is effectively saved and sent to approval.

If you consider the feature can be improved, we encourage submitting an enhancement request by following the instructions listed on KBA 2090228 - How to Submit Ideas for SAP SuccessFactors Products

See Also

Step Removal, Approver Skipping, and Approver Replacement

Keywords

Workflow, Details, Approver, Approval, Pop-Up, Activity, Approver List, List of Approvers, Duplicate, Skip workflow steps with duplicate approver, Company System and Logo Settings, skipped, step, approve , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Product Enhancement

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions