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3303246 - SUM error in phase DBCONNCHK_PRE: FATAL: Got signal 'SIGSEGV' (11)

Symptom

An error occurs during SUM run in phase MOD_SELROADMAP/DBCONNCHK_PRE:

>> 2022/12/05 16:33:44  START OF PHASE MOD_SELROADMAP/DBCONNCHK_PRE

Checking DB connect with '/usr/sap/<SID>/SUM/abap/bin/SAPuptool'.
=========== Database Connection Failed ===========


*Error:* The new SAP tools in /usr/sap/<SID>/SUM/abap/bin cannot connect to your
database. For more details, see log file DBCONNCHKPRE.OUT.

Additional details in DBCONNCHKPRE.OUT:

EXECUTING /usr/sap/<SID>/SUM/abap/bin/SAPuptool dbversion
2 ETQ399 Connecting to database 'syb'.

*** FATAL: Got signal 'SIGSEGV' (11)! Please contact the SAP support!
SAPup> Process with PID 10906 terminated with status -11 at 20221207083230!

When the command is run manually with <sid>adm user, the error is similar:

> cd <DIR_PUT>/bin
> ./SAPuptool dbversion
2 ETQ399 Connecting to database 'syb'.

*** FATAL: Got signal 'SIGSEGV' (11)! Please contact the SAP support!
Segmentation fault (core dumped)

Operating system log like /var/log/messages on Linux or trans.log generated by R3trans -d display more details:

/var/log/messages

[2023-02-15 10:51:14] SAPuptool[3306]: segfault at 7f39bb284b08 ip 00007f39bb284b08 sp 00007fff82af6c08 error 15 in libsybdrvodb8.so[7f39bb268000+1d000]

trans.log

4 ETW000  [     dev trc,00000]  read_con_info_ssfs(): DBSL supports extended connect protocol
4 ETW000                         ==> connect info for default DB will be read from ssfs
4 ETW000  [     dev trc,00000]  Wed Dec 14 09:46:05 2022
4 ETW000  [     dev trc,00000]  load of SQLLEN8 SYB library libsybdrvodb8.so successful.
4 ETW000  [     dev trc,00000]  dbs/syb/merge_retry_on_duprec_with_lf: 0
4 ETW000  [     dev trc,00000]  lib_dbsl 753 12/27/2021 04:52:00
4 ETW000  [     dev trc,00000]  dbsybslib.dll patch info
4 ETW000  [     dev trc,00000]    SAP patchlevel  0
4 ETW000  [     dev trc,00000]    SAP patchno  920
4 ETW000  [     dev trc,00000]    Last SYBASE DBSL patchlevel 0
4 ETW000  [     dev trc,00000]    Last SYBASE DBSL patchno         920
4 ETW000  [     dev trc,00000]    Last SYBASE DBSL patchcomment SIQ: allow COMMITs to IQ within load streaming (3134719)

1AETW000 Caught signal 11 SIGSEGV (SEGV_ACCERR) Invalid permissions for mapped object (at 0x00007fdc4af46b08)
R3trans[T][0x55d0b9947f96,0x55d0b9947f96]
R3trans[T][0x55d0b994ee34,0x55d0b994ee34]
R3trans[T][0x55d0b9947abe,0x55d0b9947abe]
R3trans[T][0x55d0b97059f4,0x55d0b97059f4]
<signal handler called> [0x7fdc4e740350,0x13350]

Access rights are set like below:

# ls -al /usr/sap/<SID>/SYS/global/syb/linuxx86_64/sybodbc
total 24944
drwxr-x--- 3 <sid>adm sapsys    4096 Mar 21  2022 .
drwxr-xr-x 4 <sid>adm sapsys    4096 Jan 31  2020 ..
-rwxr-x--- 1 root   root   5185504 Mar 21  2022 libsapcrypto.so
-rwxr-x--- 1 root   root   5413262 Mar 21  2022 libsapssfs.so
-rwxr-x--- 1 root   root    499679 Mar 21  2022 libslcryptokernel.so
-rwxr-x--- 1 root   root       166 Mar 21  2022 libslcryptokernel.so.sha256


Read more...

Environment

Software Update Manager

SAP Adaptive Server Enterprise (Sybase , SAP ASE database)

Unix/Linux operating system

Product

SAP ERP all versions ; SAP NetWeaver Application Server for ABAP innovation package all versions ; SAP NetWeaver all versions ; SAP S/4HANA all versions

Keywords

KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , Problem

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