SAP Knowledge Base Article - Public

3303377 - After Saving the "Application Submit Page" Message, the System Returns an Error - Recruiting Management


After saving the "Application Submit Page" message, the system returns an error: "There was an error processing your request. Please contact Product Support".

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SAP SuccessFactors Recruiting Management


The reason behind the error is the unsupported encoding embedded to the submission text.


If the system returns the error message, it means the embedded code is not supported. One example of not supporting code is Javascript.

To identify the unsupported code, you can remove one parameter and try to save again. Repeat the steps until you're able to save without any changes.

For example:

<p>Test Message</p>
<p><script> </script></p>

  1. Open the Source;
  2. Remove the second line > "<p><script> </script></p>";
  3. Save it;
  4. If the error doesn't occur, it means the unsupported code has been removed.


  • The content being used by the client is under the client's responsibility only. Product Support cannot assist in identifying an alternative.
  • Make sure to apply the changes to all languages.

See Also

2380219 - Adding Pixel Tracking to Apply Confirmation Page in Recruiting

2317819 - Customize message on Application Submit Page - Recruiting Management


KBA , LOD-SF-RCM , Recruiting Management , Problem


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