SAP Knowledge Base Article - Public

3303564 - How to convert a local customer into a global customer?

Symptom

The possibility of converting a local customer into a global customer or vice versa in SAP CPQ.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Login to CPQ
  2. Go to Setup
  3. Customers/Customer Roles
  4. Global Customers.

Resolution

  • There is no possibility to convert a global customer into a local customer or vice versa.
  • Global customers are managed through the link under Customers/Customer Role Administrator menu.
    The global customers administration screen gives you the option to edit or delete existing global customers.

See Also

Global Customer Visibility | SAP Help Portal

Global Customers | SAP Help Portal

Keywords

Global customer, local customer, convert , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To

Product

SAP CPQ 2020