SAP Knowledge Base Article - Public

3303853 - Marketing Interaction not displayed for Employee in Sales Campaign

Symptom

You noticed that Marketing Interaction is not displayed for Employees in Sales Campaign

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Sales Campaign Work Center.
  2. Go to Campaigns Work Center View.
  3. Open Campaign ABC (ABC is the Campaign name).
  4. Go to Execution Details facet.
  5. There is no Marketing Interaction for Employees.

Cause

This is the current expected behavior of SAP Cloud for Customer.

Resolution

1. If you are a partner: please use cloudsolutionpartner@sap.com or the PartnerFinder.
2. If you are a customer:

Contact your Account Executive;
Check the link https://www.sap.com/services/innovation.html#contact-us.
An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.

Keywords

Sales; Campaign; Sales Campaign; Marketing Interaction; Marketing; Interaction; C4C; Sales; Employee; Employees; , KBA , LOD-CRM-MKT-CAM , Campaigns , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions