Symptom
You noticed that Marketing Interaction is not displayed for Employees in Sales Campaign
Environment
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Sales Campaign Work Center.
- Go to Campaigns Work Center View.
- Open Campaign ABC (ABC is the Campaign name).
- Go to Execution Details facet.
- There is no Marketing Interaction for Employees.
Cause
This is the current expected behavior of SAP Cloud for Customer.
Resolution
1. If you are a partner: please use cloudsolutionpartner@sap.com or the PartnerFinder.
2. If you are a customer:
Contact your Account Executive;
Check the link https://www.sap.com/services/innovation.html#contact-us.
An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.
Keywords
Sales; Campaign; Sales Campaign; Marketing Interaction; Marketing; Interaction; C4C; Sales; Employee; Employees; , KBA , LOD-CRM-MKT-CAM , Campaigns , How To