3304206 - Missing Approval Email Notification from CPQ setup

One or multiple Email Notifications are not being sent to the users.

SAP SALES CLOUD CPQ

1. Trigger the email notification from the quote as per the workflow setup;
2. Check the developer tool logs, Filter logs by the Logger and Title to Email Notification;
3. Find the trace which starts with Processing Notification and ends with Successfully Processed : False. This can be searched by filter the description by Processing Notification or False keyword.

Inactive user is present in the Approver Rule->Selected Approvers.

1. Go to Setup;
2. In Workflow/Approvals enter in Approver Rule;
3. Enter in Selected Approvers;
4. Check the Selected Approvers list if there is any inactive user, if yes remove the user from the list.

In CPQ-2305 functionality will be enhanced, If the inactive user is added in the Approver Rule -> Selected Approvers list, user will be provided with prompt that Inactive user is added. 

CPQ, Email Notification, Approval Rule, Email, Inactive, User , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem