SAP Knowledge Base Article - Public

3304279 - Product Screen Does Not Show Product In Exact Sequence As Selected From Product List

Symptom

Sequence Order of the added products changes in Sales Quotes when a products to the offer are added in order from the product list.

Environment

SAP Cloud for Customer

Reproducing the Issue

Prerequisite : Product list is defined for the cutsomer. Based on this, products are added in Sales Quote from the product list. 

  1. Go to Sales work center.
  2. Go to Sales work center view.
  3. Click + icon to create new sales quote.
  4. Go to Product Facet.
  5. Click "Quick Add Product".
  6. Click on Product List.
  7. Product list has many product listed in random sequence.
  8. Select few products. For example we select the product wihich which has the sequence 1,6, 5, 9, 7 rows of product in this product list.
  9. Click ok.
  10. Added product in step 8 are rearranged  to 1,5,6,7,9 and not in the same sequence the way it was listed in product list.

Cause

Quick add products are sorted in asending order, due to which the product are rearranged.

sorting.png

Resolution

Product sorting is done as in master data defined.

Product sequence in product list without UI will in the sales quote product facet would appear in the same sequence 1,6,5,9,7 as selected in product list.

Keywords

 products, product sequence, product order , KBA , product screen , product in exact sequence , does not show sequence , sales order , sales quote , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP Cloud for Customer core applications 2302