SAP Knowledge Base Article - Public

3304371 - VLS Error Code: Forbidden : "No Application Access Policy found for this app." MS Teams

Symptom

When trying to setup a class some or all instructors get the following error: "No Application Access Policy found for this app."

Environment

SAP SuccessFactors Learning

Cause

The ApplicationAccessPolicy for the user is not setup on the MS Teams side.

Resolution

Please provide the following link to your VLS MS Teams Administrator and make sure the users are on the correct application access policy. 

Note: The below information was provided by a VLS admin who discovered the solution to this issue, this solution is on the MS Teams Server side and support does not have the ability to walk through how to do this since it is outside of LMS. 

https://learn.microsoft.com/en-us/powershell/module/skype/grant-csapplicationaccesspolicy?view=skype-ps

You can see what policies they have access to via powershell using Get-CsOnlineUser -Identity "User" | Select App.

Keywords

KBA , LOD-SF-LMS-VLS , Virtual Learning System , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions