SAP Knowledge Base Article - Preview

3304392 - Searching by phone number within Live Activity does not return any results

Symptom

  • You are using Live Activity
  • When performing a manual search, the UI does not return any results when the phone number does not have any spaces or hyphens "-" in it
  • This happens even when the master data is maintained with said phone number
  • The same issue happens when the phone number is passed via ANI (Automatic Number Identification) from the CTI provider 


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Environment

  • SAP Cloud for Service
  • SAP Cloud for Sales
  • Live Activity

Product

SAP Cloud for Customer core applications 2211

Keywords

Phone number, no spaces, search, no results, Live Activity, Basic search , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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