Symptom
You get dump while releasing/approving the sales document (sales order, service confirmation, credit memo......).
Environment
SAP Business ByDesign
Reproducing the Issue
Case 1:
- Go to Managing My Area Work Center -> Approvals View
- Select the approval task of the sales document
- Click Approve button
- Dump occurs
Case 2:
- Select the sales document
- Click Release button
- Dump occurs
Dump Details:
Error Txt: CM_SPAF_PROXY_CALL:"Shortcut not available:BUPA_NOT_FOUND" [SAPMHTTP:0]
Cause
This is occurring because the Communication Arrangement DEF (Where DEF represents the ID of the Communication Arrangement) is not active. The status is currently "In Preparation".
Take service confirmation as example:
The communication arrangement that comes up when you go to the account -> Communication -> Collaboration -> Service Confirmation -> Maintain XML settings is "Service Order Integration" -> status "In Preparation".
○ This is not listed under Application and User Management -> Communication Arrangement
○ It is listed under Communication Scenario but with no communication arrangement maintained.
Resolution
Follow the steps below to find the communication arrangement for the account XYZ (where XYZ represents the ID of the Account):
- Go to the Account Management work center.
- Go to the Accounts view.
- Show All Accounts and Find XYZ.
- Open the account XYZ.
- Go to the Communication tab -> Select the Collaboration subtab.
- Select the Service Confirmation.
- Select the Maintain XML Settings button.
The new screen will show Communication Arrangement: Service Order Integration
Activate this Communication Arrangement.
See Also
KBA 3145582 The Service Confirmation is Dumping When it is Released
KBA 3064071 Exception (Dump) When Sending Order Confirmation to Account
KBA 2243860 Dump Occurs When you try to Release an Intercompany Sales Order
KBA 1913179 You get Dump While Releasing the Credit Memo
Keywords
Dump; Communication Arrangement; sales documents; release; approve , KBA , AP-SCO , Service Confirmation Processing , Problem