SAP Knowledge Base Article - Public

3305084 - [Onboarding] Aus / UK forms not available in Compliance Settings

Symptom

No Australia / UK forms available in Compliance Settings Page

Environment

SAP SF ONBOARDING

Reproducing the Issue

  1. Navigate to Compliance Settings
  2. Now you could see there was no Australia / UK forms available

Cause

  1. You can validate the compliance form whether the jobs were running successfully or not.
  2. Navigate to Manage data -> Choose ComplianceMetadataUpgradeDetail -> Choose any Upgrade ID
  3. Now you can see there is Error message says : Failed to Connect PFS

Resolution

  1. You can give valid user name and the password for PFS via provisioning. ( Also please validate the PFS URL whether its working or not).
  2. Now you can re-run the Onboarding compliance metadata sync job.
  3. Re-test the Behavior. We can able to see the forms under compliance settings Page.

Keywords

compliance settings, No data, PFS, Print form service, OBD, Onboarding , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , How To

Product

SAP SuccessFactors Onboarding 2211

Attachments

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