SAP Knowledge Base Article - Public

3305092 - User <current user > CBXXXXXXXX01* (Employee Responsible) is not a Business partner

Symptom

Error message "User <current user > CBXXXXXXXX01* (Employee Responsible) is not a Business partner" is raised when creating a Solution Order. 

Environment

SAP S/4HANA Cloud 

Reproducing the Issue

  1. Open the App Manage Solution Orders.
  2. Click Create.
  3. Enter a Description.
  4. Enter a Sold-to party.
  5. Press Enter.
  6. The below error message is raised:
    "User <current user > CBXXXXXXXX01* (Employee Responsible) is not a business partner"
  7. When selecting the employee from the search help the following message is raised:
    "Partner <employee name> (Employee Responsible) is neither an employee nor an organizational unit".

*Example figure used to denote the ID of the affected master data record.

Cause

The issue is caused by a missing mapping link between the selected Business Partner and the Employee. 

Resolution

Keywords

Business Partner, (Employee Responsible) is not a business partner, sold to, sold, sold-to, bp, employee, business, partner, person,  is neither an employee nor an organizational unit, Partner <employee name> (Employee Responsible) is neither an employee nor an organizational unit, partner, employee, employee responsible, organizational unit , service , hr ,  , KBA , CRM-S4-SRV-SVO , S4CRM: Service Order , CA-WFD-INT , S/4HANA Cloud Workforce Domain Integration , LO-MD-BP , Business Partners , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , Problem

Product

SAP S/4HANA Cloud 2302