SAP Knowledge Base Article - Public

3305493 - Miscalculation of used capacity in SAP JAM

Symptom

  • Report data of SAP JAM seems to be incorrect.
  • The trash bin of a group occupies space even if the trash bin of this group has already been emptied.

Environment

SAP SuccessFactors JAM

Reproducing the Issue

  1. Run report "top disk usage per group"
  2. Check mentioned groups recycling bin
    The report says there is data in the bin, while the groups bin is empty.

Resolution

Please reach out to SAP Support so we can work internally to clean the company's recycle bin manually.

See Also

3026528 - What is Storage Usage in Recycle Bin in Top Disk Usage per group report? - SAP ONE Support Launchpad

2281185 - SAP Jam Trash - SAP ONE Support Launchpad

Keywords

jam bin, group bin, jam trash, jam group trash, jam report, jam trash report, jam bin report , KBA , LOD-SF-JAM-REP , Reports , Problem

Product

SAP Jam Collaboration all versions