3305572 - "Company ID invalid" error when entering the company ID in SuccessFactors

Symptom

All the users are not able to login to the SuccessFactors login URL.
Even after entering the correct company ID users get the error "Invalid company ID. Please contact your system administrator for help."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

Try to access the instance via URL.
Gets the error "Company ID invalid".

Cause

System/tenant is deactivated/invalidated and cannot be accessed.

Resolution

In this situation, the customer should reach out to the Customer Success Manager (CSM) or Account Manager to verify the SuccessFactors license. For assistance in locating your SAP contact, please refer to 2671448 - How to locate our SAP CSM or CEE contact - SAP for Me.

Please note that deactivated/invalidated System/tenant is not part of SuccessFactors Support scope.

Keywords

Decommissioning, decommissioned, invalid company ID, deactivate, invalid, inaccessible, sf, invalid company id, please contact your system administrator for help , KBA , LOD-SF-PLT-DEC , Decommission Request , Problem

Product

SAP SuccessFactors HCM Suite all versions

Attachments

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