3305849 - KBA Attached in Partner Incident Interface is not Displayed in Customer Tenant

As a partner, you use the partner incident interface from the communication scenario "Integration of the support request: partner to customer".
While using the function of submitting references, e.g. KBA in the solution collection, the KBA appears in partner system, however it is not displayed in customer tenant.

SAP Business ByDesign

This functionality is not yet implemented in Partner communication scenario/solution search from Partner to Customer, hence it's not working.

This is the system expected behavior.

As a workaround, KBA ID can be added as a normal note and sent to Customer which can then be opened and checked by Customer.

Partner Communication Scenario, KBA, Solution Search , KBA , AP-LM-SUP , Supportability , AP-SSR-SSR , SAP Support Request , Product Enhancement