SAP Knowledge Base Article - Public

3305928 - Product lost attributes after Knowledge Base synchronization

Symptom

Manually added attributes got lost after product version update via synchronization job.

Environment

Type: Test and Productive Systems integrated with Variant Pricing and Configuration
Product version: SAP CPQ 2023
System managed by: SAP Cloud Tenant
Sold product: SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Sync product from SAP Variant Configuration and Pricing;
  2. Add manually an attribute;
  3. Update the product through synchronization job;
  4. Attributes manually added are not preserved.

Cause

Override Product Layout to Match Back End is set to true.

Resolution

Override Product Layout to Match Back End should be disabled.

Keywords

Override, KB, Layout, Attribute, Manually, CPQ, VCP , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , LO-VC , Variant Configuration , How To

Product

SAP CPQ 2023