SAP Knowledge Base Article - Public

3306651 - Read Access Log is not generated when viewing KUT fields

Symptom

No log is generated in the Log Display OWL when accessing KUT fields whose Data Protection Level is Sensitive Personal Data.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Log in to the C4C system.
  2. Start adaptation, and add a KUT field ABC in the TI XYZ.
  3. Edit the KUT field ABC, and select the value "Sensitive Personal Data" under the drop-down list "Data Protection Level".
  4. End adaptation.
  5. Re-log into the system, and view the KUT field ABC in the TI XYZ.
  6. A log should be generated in the Log Display OWL under the Data Protection and Privacy BO. But it was not.

Cause

Log generating here is not real-time. The format of the log file is .zip. The performance consumption will be huge if the file is newly generated every time these private fields are accessed. Thus the RAL log is first of all stored in a compressed format, and it is uncompressed/formatted via a backend job that is executed once per day at 00:15 AM.

Resolution

Please check the log generated today at 00:15 AM tomorrow.

See Also

2822183 - Unable to see the Data Export Logs in Read Access Logging View in Data Protection and Privacy Work Center

Keywords

Read Access Log; RAL; Log Display; Data Protection and Privacy; Sensitive Personal Data; Data Protection Level , KBA , AP-RC-DP-RAL , Data Privacy: Read Access Logging , How To

Product

SAP Cloud for Customer core applications all versions