SAP Knowledge Base Article - Public

3306991 - Route Group is Saved as Draft in Dynamic Visit Planning

Symptom

You noticed that the Route Group in Dynamic Visit Planning was saved as draft automatically.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Dynamic Visit Planning Work Center.
  2. Go to Route Groups Work Center View.
  3. Click New (+).
  4. Fill in data and leave one/few mandatory fields empty.
  5. There is no Save as draft option.
  6. Click save.
  7. See the error message "Failed to change route group status. Mandatory attribute ABC cannot be empty" (where ABC is the mandatory field).
  8. Close the creation view.
  9. Go back to the Route Groups View.
  10. The Route Group will be there with draft status.

Cause

When the Route Group is created from UI for the first time, a draft Route Group is created and saved immediately. This is to prevent data to be lost in case the tab is closed or browser or the network disconnects.

Resolution

From the UI, if all the mandatory attributes are filled and saved, the Route Group will automatically be In Preparation status.

Keywords

DVP; Dynamic Visit Planning; Route; Group; Route Groups; Draft; Save; C4C; Sales; Add-On; , KBA , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions