SAP Knowledge Base Article - Public

3307217 - Error "Email Address XXX is Not Valid" While Releasing Customer Invoice Document.

Symptom

User cannot release customer invoice document due to below error:

"Email Address XXX is Not Valid"

Environment

SAP Business ByDesign

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Customer Invoicing WorkCenter.
  2. Open Invoice Documents.
  3. Select Invoice ID which needs to be released.
  4. Choose Release.

Error: Email Address XXX is Not Valid.

Cause

Receiver Email ID maintained is not valid.

Resolution

Change/add/remove receiver email ID by following below steps:

  1. Go to Customer invoice Work Center.
  2. View: Invoice Documents.
  3. Open Document ID and Click Edit.
  4. Click on View All.
  5. Click on "You Can Also" button and choose "Edit Output Settings"
  6. Now user can change/add/remove receiver email ID.

Keywords

Invalid email ID; edit receiver email ID, email address not valid, unable to release invoice , KBA , email address not valid , invalid email id , unable to release invoice , edit receiver email id , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions