3307427 - System throwing an error while sending an Offer Letter

Symptom

When creating an Offer Letter for a candidate an error occurs:

errorId=ad6bf8ec-bed3-42ad-b6d3-1063409dcb77, fingerprint=da793bcdfa34ea2c44845e372102e0a953cf2a49, timestamp=*******, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorID=ad6bf8ec-bed3-42ad-b6d3-1063409dcb77, timestamp=********, and the version information from the current screen) if the issue keeps occurring., server=******

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Go to Recruiting
Job Requisitions
Candidates
Select a candidate
Take Action
Select Offer Letter
Select the Offer Letter template
Click on Next Step
Error occurs: errorId=ad6bf8ec-bed3-42ad-b6d3-1063409dcb77, fingerprint=da793bcdfa34ea2c44845e372102e0a953cf2a49, timestamp=*******, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorID=ad6bf8ec-bed3-42ad-b6d3-1063409dcb77, timestamp=********, and the version information from the current screen) if the issue keeps occurring., server=******

Cause

The internal logs clearly show that total file size exceeds the user size limit configured in Provisioning > Company Settings > Document Attachment > Attachment user limit.

Resolution

This specific message in the logs "Failed with: The total file size exceeds the user size limit of i.e. 50,000 kilobytes" is not talking about the size of the file, but the total size of files this user has already. To resolve that and to also not face this problem in the future, you must access the back end of the system (Provisioning) and increase the Attachment user limit.

Keywords

Offer, Error, Send, Create, errorId=ad6bf8ec-bed3-42ad-b6d3-1063409dcb77, fingerprint=da793bcdfa34ea2c44845e372102e0a953cf2a49 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions