SAP Knowledge Base Article - Public

3307478 - Error to open Dashboard - Onboarding

Symptom

Error to open Dashboard - An application error occurred. Click Refresh or try again later. If this still doesn’t work, please contact Product Support.

Environment

SAP SuccessFactors Onboarding

Cause

Onboarding Process status of the affected user is still Open.

Resolution

In order to new users access Onboarding Dashboard they need to have his own Onboarding process status different from "Open".

Example: A new user had just been Onboarded. His/her Onboarding process need to be completed. Make sure of it going to Manage Data > Process > searching by affected user Process ID.

Keywords

Onboarding, Process, Status, Open, Error, Dashboard, Permission, Application, Click, Refresh, COE0028, Permission , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions